Maintenance Requests

Emergency Maintenance

In case of an emergency, please call: 541-672-2958

Weekend and after hours calls are forwarded.

Emergency maintenance requests will be responded to within two hours.

Defining “Emergency”

We define emergencies as problems that require immediate attention to protect you and your family from harm, or to avoid damage to the home, your property, or adjacent property.

Problems that qualify as emergencies include:

  • A total electrical failure, other than an outage in the neighborhood.
  • A total loss of heating or air conditioning during extreme weather conditions. We define “extreme” conditions for heating as any time the heating unit does not work in any room and the outside temperature falls below 32 degrees. The failure of air conditioning (above 100 degrees) is not normally considered to be an emergency unless the lack of air conditioning jeopardizes the health of someone in the home.
  • emergency-maintenanceA water leak that requires the water supply to your home be shut off to avoid serious water damage. A leak that can be isolated by the shutoffs in the garage or plumbing fixture is not an emergency.
  • A total stoppage of the plumbing and/or sewer system, in which none of your sinks, tubs or toilets will function properly. If one toilet is working, do not place an emergency call.
  • A failure of the roofing on your home can be an emergency if rain is entering the home. Take steps to protect the home and its contents from water leaks. For safety reasons, roofing will be repaired when weather conditions permit.


garbage disposal

What You Should and Shouldn’t Put In Your Garbage Disposal Unit.

A garbage disposal unit makes the kitchen clean-up process a lot more convenient and is very environmentally responsible. Regular operation of the unit only costs about 50 cents per year and uses very little water, but it reduces the amount of food waste that ends up in landfills producing methane gas. Instead, after you operate the disposal unit, the food scraps are able to move through the sewer system and be more easily and efficiently treated at the water plant. Once it is recycled, your food scraps are reclaimed as clean water and fertilizer. In fact, the waste you put into the disposer is 70% water. Grinding it up returns it to its essence.

However, there are limits to what a garbage disposal system can handle; it’s not equipped to process everything you might want to put in it. The following is a list of things you should never put into your disposal unit.

Garbage Disposal Unit No-Nos

NON-FOOD ITEMS –When plates and utensils pile up, a fork or two can easily slip into your garbage disposal unit. Before you grind up anything, always clear out all the dishes in the sink, and check to make sure no non-food items have fallen inside.

GREASE – For the most part, garbage disposal systems can handle liquids. The problem with grease is that, when it cools down, it solidifies inside your drain and creates clogs. For that reason, you should avoid putting oil and fats in your disposal unit as well.

FIBROUS FOODS – Celery, asparagus, artichokes, chard, kale, lettuce, potato peelings, and onion skins should all be kept out of your garbage disposal unit. These items can easily entangle the blades causing it to jam.

PASTA AND RICE – When uncooked pasta and rice are exposed to water, they expand. You can imagine what will happen if you dump a sizeable amount into your garbage disposal unit—you’ll have a backed up drain in no time.

COFFEE GROUNDS – Coffee grounds are another disposer hazard because they tend to get caught in the drain trap.

FRUIT PITS, SEEDS AND APPLE CORES – These items are far too solid for your garbage disposal unit to process. You will do better to toss them in the trash or use them to contribute to your compost heap.

EGGSHELLS – The membrane on the inside of an eggshell can wrap around your garbage disposal unit’s blades, so do not put eggshells into the appliance. Like fruit pits, seeds, and apple cores, they are better added to the compost pile.

BONES – Fish bones are the exception but bones challenge even industrial strength disposal units. These are better to be collected with the trash.

Appropriate for Your Garbage Disposal Unit.

Now that you have a list of what not to put in a garbage disposer, let’s talk about the things your disposer is designed to handle.

COLD WATER – For it to function at its best, you should always run cold water through your garbage disposal unit for 20-30 seconds before and after you grind food stuffs. This ensures that all of the food will be flushed down the drain. You don’t want a few decaying scraps sitting at the bottom of your disposal unit, stinking up your sink.

LIQUIDS AND SOFT FOODS – Here’s a good rule of thumb: if a baby can eat it, the garbage disposer can handle it without any problems

CHOPPED FOODS – When you want to process solid foods, chop them up thoroughly before feeding it to your disposal unit.

DISH SOAP – No, you wouldn’t use your garbage disposal unit to dispose of dish soap, but putting soap inside will help you clean the disposal unit. Once you pour a little in, turn on your unit and run cold water through it. Your disposal unit will thank you.

ICE CUBES – Throwing a few of these in occasionally will knock off food residue that has built up on the unit’s blades. To make them even more effective, use ice cubes made out of lemon juice, vinegar, or some other biodegradable cleanser. These will freshen up the unit. Just be sure to label your ice trays so that you don’t accidently use them for ice intended to go into foods or drinks.

Non-emergency Maintenance

maintenance-manIf your maintenance request is not considered an emergency, please submit a maintenance request form below.

Below are some the non-emergency or routine maintenance items:

  • No hot water
  • Failure of appliance
  • Minor water leaks
  • Clogged toilet or drain